Terms of service

Terms of Service

Last updated: 11 July 2026

These Terms of Service apply to your use of the My Little Fan website and to any products or services purchased from My Little Fan.

By accessing our website, submitting a custom design request or placing an order, you agree to these Terms of Service. Please read them carefully before using the website or purchasing a product.

In these terms, “My Little Fan”, “we”, “us” and “our” refer to the operator of www.mylittlefan.com.au. “You” and “your” refer to the website user, purchaser or person submitting an order.

1. About My Little Fan

My Little Fan creates customised baby and toddler clothing inspired by, or designed to coordinate with, adult sporting uniforms and other customer-supplied designs.

Our products are independently created unless expressly stated otherwise. My Little Fan is not affiliated with, endorsed by or sponsored by any sporting club, league, association, manufacturer or brand merely because a customer requests a design featuring similar colours, patterns or visual elements.

2. Eligibility to purchase

You must be at least 18 years old, or have the permission of a parent or legal guardian, to place an order through our website.

By placing an order, you confirm that:

the information you provide is accurate and complete;
you are authorised to use the selected payment method;
you have authority to submit any artwork, logos, names, photographs or other content included in the order; and
you agree to be bound by these Terms of Service.

3. Products and customisation

Many My Little Fan products are customised and made specifically for the purchaser.

Customisation may include colours, patterns, names, numbers, logos, images, uniform elements or other details supplied or requested by the customer.

Product photographs, digital mock-ups and design previews are provided as visual guides. The appearance of a finished product may vary slightly because of:

screen and device settings;
differences between digital and printed colours;
garment materials and textures;
printing and manufacturing processes;
garment size and print placement;
image cropping or scaling; and
reasonable manufacturing tolerances.

Minor variations that do not materially affect the product’s quality, appearance or intended use will not ordinarily be considered faults.

4. Product information

We take reasonable care to ensure that product descriptions, images, measurements and pricing are accurate.

However, sizing may vary between products, styles and suppliers. You are responsible for reviewing the relevant size guide and product information before ordering.

We may correct errors or update product information without notice. If a material error affects an order you have already placed, we will contact you and provide an appropriate option, which may include confirming the corrected order or receiving a refund.

5. Orders

Submitting an order does not necessarily mean that we have accepted it.

An order is accepted when we confirm acceptance or begin processing, designing or producing the product. We may decline or cancel an order where:

payment cannot be processed;
a product or material is unavailable;
the order contains an obvious pricing or description error;
we reasonably believe the order is fraudulent;
the requested design may infringe another person’s rights;
the requested content is unlawful, offensive or inappropriate;
we cannot reasonably produce the requested design; or
accepting the order would breach a legal or regulatory requirement.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled part of the order, unless we are legally entitled to retain an amount for work already completed or costs already incurred.

6. Design process and approval

We may provide a digital proof or mock-up before production begins.

You are responsible for carefully checking all elements of a proof, including:

spelling;
names and numbers;
colours and patterns;
logos and images;
design placement;
garment style;
garment size; and
any other custom instructions.

By approving a proof, you authorise us to manufacture the product based on that proof.

We are not responsible for errors that were visible in an approved proof unless the finished product materially differs from the approved design.

A proof is a digital representation only. It is not a guarantee that colours or positioning will be identical on the finished garment.

If you do not respond to a proof or request for information within a reasonable period, your order may be delayed. We may cancel the order if we cannot proceed without your approval or further instructions.

7. Customer-supplied content and intellectual property

You retain any rights you hold in the images, artwork, logos, names, photographs and other content you submit to us.

By submitting content, you grant My Little Fan a non-exclusive, royalty-free licence to use, reproduce, modify, resize, crop and print that content to the extent reasonably necessary to:

prepare your design;
produce and supply your order;
communicate with you about the order;
resolve a complaint or dispute; and
maintain reasonable business and order records.

You confirm and warrant that:

you own the submitted content or have permission from the owner to use it;
our use of the content to complete your order will not infringe any copyright, trade mark, design, privacy, publicity or other rights;
the content is not unlawful, defamatory, threatening, discriminatory, obscene or otherwise prohibited; and
any names, images or personal information relating to another person have been supplied with appropriate permission.

You are responsible for claims, losses or reasonable costs arising from a breach of these warranties, except to the extent that the loss was caused or contributed to by My Little Fan.

We may refuse to reproduce content where we reasonably believe that permission has not been obtained or that producing it could infringe another person’s rights.

Placing an order does not transfer ownership of My Little Fan’s website content, templates, mock-ups, branding, production files, design systems or other intellectual property to you.

8. Sporting club and team designs

You are responsible for obtaining any approval required to reproduce a sporting club’s or organisation’s logo, uniform, trade mark, sponsor branding or other protected material.

We may ask you to provide evidence of permission before accepting or producing an order.

Where a product is described as inspired by, based on or made to coordinate with a sporting uniform, this does not necessarily mean that it is an official licensed product.

My Little Fan may modify or omit protected logos, sponsor marks or other elements where appropriate.

9. Prices and payment

All prices are displayed in Australian dollars unless stated otherwise.

Prices include Australian GST where applicable but may exclude delivery charges. Any delivery charges will be displayed before the order is submitted.

You must pay the full amount shown at checkout unless we agree otherwise in writing.

Payments may be processed by third-party payment providers. Your use of those services may also be subject to the provider’s terms and privacy practices.

We may change our prices at any time. A price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

10. Discount codes and promotions

Discount codes and promotional offers:

are subject to any conditions stated with the offer;
must be used before their expiry date;
cannot ordinarily be exchanged for cash;
may not be combined unless expressly permitted;
may be limited to particular products or customers; and
may be withdrawn or corrected where issued or advertised in error.

Unless stated otherwise, only one discount code may be used per order.

11. Production times

Production timeframes are estimates unless we expressly agree to a guaranteed completion date in writing.

Custom orders may take longer than standard products because they require design preparation, approval, printing and manufacturing.

Production may be delayed by:

delayed customer approval;
incomplete or inaccurate information;
changes requested by the customer;
supplier or material availability;
equipment or manufacturing issues;
high order volumes; or
circumstances outside our reasonable control.

We will take reasonable steps to notify you of a significant delay.

12. Delivery

Delivery estimates begin after production is complete and are not guaranteed unless expressly stated.

You are responsible for providing a complete and accurate delivery address. We are not responsible for delays, losses or additional costs caused by incorrect or incomplete delivery information supplied by you.

Risk in the product passes to you when the product is delivered to the address provided or collected by you, subject to any rights you may have under the Australian Consumer Law.

If tracking shows that a parcel has been delivered but you cannot locate it, you should contact us promptly so that we can assist with an enquiry.

Additional postage or redelivery charges may apply where:

an incorrect address was provided;
delivery was refused;
the parcel was not collected;
the parcel is returned to us for reasons outside our control; or
you request delivery to a different address after dispatch.

Any estimated international delivery timeframe may be affected by customs processing. You are responsible for any customs duties, import taxes or similar charges imposed by the destination country unless otherwise stated.

13. Changes and cancellations

You should contact us immediately if you need to change or cancel an order.

We may agree to a change or cancellation where design and production work has not commenced. Once design work, printing or manufacturing has begun, an order cannot ordinarily be changed or cancelled.

Where we agree to a cancellation, we may deduct reasonable costs already incurred, including design, administration, material and production costs.

Custom orders are not eligible for cancellation merely because you change your mind after production has commenced.

14. Returns, refunds and consumer guarantees

Returns and refunds are governed by our Returns and Refund Policy, which forms part of these Terms of Service.

Because our products are customised, we do not ordinarily accept returns, exchanges or refunds for change of mind, incorrect size selection or errors in information or content supplied or approved by the customer.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation or another remedy where a product fails to meet an applicable consumer guarantee.

15. Care instructions

You must follow the care instructions provided with the product or displayed on the relevant product page.

Damage caused by misuse, incorrect washing, improper drying, bleaching, ironing over printed areas, ordinary wear and tear or failure to follow care instructions may not constitute a product fault.

This does not limit your rights where a product is not of acceptable quality or otherwise fails to comply with the Australian Consumer Law.

16. Website content

Unless otherwise stated, the website and its content are owned by or licensed to My Little Fan.

This includes our:

business name and branding;
website design;
photographs and graphics;
written content;
product descriptions;
templates;
mock-ups; and
original product designs.

You may access and use the website for personal, non-commercial shopping purposes.

You must not copy, reproduce, distribute, modify, republish, commercially exploit or create derivative works from our website content without our prior written permission, except where permitted by law.

17. Acceptable website use

You must not:

use the website for an unlawful or fraudulent purpose;
attempt to gain unauthorised access to the website or related systems;
introduce viruses, malicious code or harmful technology;
scrape, harvest or automatically extract website content or customer information;
interfere with the website’s security or operation;
impersonate another person;
submit false or misleading information; or
use the website in a way that infringes another person’s rights.

We may restrict or terminate access where we reasonably believe these terms have been breached.

18. Third-party services and links

Our website may use or link to third-party platforms, including payment processors, delivery providers, product manufacturers, social media services and website applications.

We do not control third-party websites or services and are not responsible for their independent content, availability, security or privacy practices.

A link to a third-party website does not necessarily indicate endorsement.

19. Privacy

We handle personal information in accordance with our Privacy Policy and applicable privacy laws.

By using the website or placing an order, you acknowledge that we may collect and use information required to:

process payments;
design and manufacture products;
deliver orders;
provide customer support;
prevent fraud;
comply with legal obligations; and
operate and improve our business.

Our Privacy Policy should be read together with these Terms of Service.

20. Marketing communications

Where you choose to receive marketing communications, we may send you information about products, promotions and business updates.

You may unsubscribe using the link in a marketing email or by contacting us.

Transactional messages relating to an order, payment, design approval or delivery are not marketing communications and may still be sent where necessary.

21. Reviews and social media content

Where you submit a review, testimonial or social media content directly to My Little Fan for publication, you grant us a non-exclusive, royalty-free licence to display, reproduce and share that content for reasonable business and promotional purposes.

We will not use photographs of identifiable children for promotional purposes without appropriate consent.

You confirm that any review or content you submit reflects your genuine experience and does not infringe another person’s rights.

We may remove content that is unlawful, misleading, offensive, irrelevant or infringes another person’s rights.

22. Liability

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability arising under the Australian Consumer Law.

To the maximum extent permitted by law, My Little Fan is not liable for indirect, incidental, special or consequential loss that was not reasonably foreseeable at the time the contract was formed.

Where the law permits us to limit a remedy for a failure to comply with a guarantee relating to services, our liability may be limited to supplying the services again or paying the reasonable cost of having the services supplied again.

This section does not apply where such a limitation would be unlawful, unfair or inconsistent with a non-excludable consumer right.

23. Indemnity

To the extent permitted by law, you agree to compensate My Little Fan for reasonable loss, damage, liability or expense arising directly from:

content you submit without the necessary rights or permissions;
your unlawful use of the website;
your infringement of another person’s intellectual property or privacy rights; or
a material breach of these Terms of Service.

This obligation will be reduced to the extent that My Little Fan caused or contributed to the relevant loss.

24. Events outside our control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including natural disasters, severe weather, fire, flood, industrial action, transport disruption, supply shortages, telecommunications failures, government restrictions, public health emergencies or failures by third-party suppliers.

We will take reasonable steps to minimise the effect of such circumstances and fulfil our obligations as soon as reasonably practicable.

This section does not limit any rights you have under the Australian Consumer Law.

25. Suspension or discontinuation

We may modify, suspend or discontinue part of the website or a product offering where reasonably necessary.

Where this affects an order that has already been accepted and we cannot supply the ordered product, we will provide an appropriate remedy, which may include a substitute accepted by you or a refund.

26. Changes to these terms

We may update these Terms of Service from time to time by publishing the revised terms on our website.

The terms applying to an order will generally be those published when the order was placed, unless a change is required by law or you agree to the updated terms.

The “Last updated” date at the top indicates when these terms were most recently revised.

27. Severability

If any part of these terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining terms will continue to apply.

28. No waiver

If we do not immediately enforce a right under these terms, this does not mean that we waive that right.

29. Entire agreement

These Terms of Service, together with our Returns and Refund Policy, Privacy Policy and any specific terms presented with an offer or product, form the agreement between you and My Little Fan regarding your use of the website and purchase of products.